HEINI · HEINI in Quality
A complaint becomes a case. Not a note.
The quality colleague opens a case for every complaint, tracks quality reports and closes the loop back to the customer.
Assess scope, data and required integrations on your own workflow.
- Quality
- Assess the scope together
Example workflow
A complaint becomes a case. Not a note.
The quality colleague opens a case for every complaint, tracks quality reports and closes the loop back to the customer.
A customer reports a fault in a delivered assembly.
Nothing has been sent or changed yet.
- ContextQM, complaints
- ResponsibilityResponsible role and agreed permissions
The cause is not yet known.
The complaint, affected order and next inspection task are connected.
Nothing has been sent or changed yet.
What HEINI takes off your desk
What HEINI prepares here
- 01
Task 1
Opens a complaint case automatically
- 02
Task 2
Tracks quality reports
- 03
Task 3
Closes the loop back to the customer
Explore the workflow and further possibilities
How the work moves forward
How the work moves forward
The quality colleague opens a case for every complaint, tracks quality reports and closes the loop back to the customer.
- 01
The request
A customer reports a fault in a delivered assembly.
- 02
Still to clarify
The cause is not yet known.
- 03
Prepared
The complaint, affected order and next inspection task are connected.
What is already included
How the work connects
03HEINI and SUSI in conversation
All work areas, Predictions and supervision at a glance.
Meet the whole team↗
Trust · human decision
Prepared by HEINI. Decided by you.
Assess scope, data and required integrations on your own workflow.
Security facts- Still to clarify
- The cause is not yet known.
- Prepared
- The complaint, affected order and next inspection task are connected.
Your business. Your case.
See HEINI in Quality.
Assess scope, data and required integrations on your own workflow.
See HEINI on your own case