HEINI · Software and AI colleague

The work HEINI can take over.

HEINI brings its own business software. AI colleagues use it to prepare work across sales, marketing, purchasing, manufacturing, accounting preparation, financial control and forecasts. Explore applications and specific tasks here.

Software features at a glance

Choose an area to explore its features and scope.

A booked specialist colleague includes the HEINI application and manual features expressly assigned to it. Minimum plans, add-ons, roles and approvals still apply. There is no additional application fee; manual use does not thereby become a paid AI action. We specify the scope in your proposal.

Private AI server · DACH →

AI tasks in detail

What your AI colleague takes on

See what HEINI checks, prepares or proposes, what it needs and which decision stays with you.

A booked specialist colleague includes the HEINI application and manual features expressly assigned to it. Minimum plans, add-ons, roles and approvals still apply. There is no additional application fee; manual use does not thereby become a paid AI action. We specify the scope in your proposal.

Unresolved scope stays visible under every plan so you can discuss it. Visibility is not an inclusion promise. A selectable colleague is part of your chosen slots or an additional booking.

55 AI tasks

Customers, products & growth13
Prepare a quote from an enquiry

An offer draft tied to the customer request, valid configuration and price rule.

What it needs: Customer request, approved product revision and commercial terms.

Your decision: Approve price, delivery promise and dispatch separately.

Plan guidance: Sales and quotes selectable. Agree CPQ/configuration scope and sent documents separately.

Discuss scopeSee the related capability ↗
Keep product facts consistent

One approved product revision for sales documents and supported channels.

What it needs: Supplier originals, units, attributes and responsible product owner.

Your decision: Review conflicts before accepting a new revision.

Plan guidance: Product data selectable. Catalogue PDF and bulk import from Operations; review the specific import scope.

See the related capability ↗
Resolve a deep parts list

Component quantities and dependencies expanded through the accepted product configuration.

What it needs: Valid options, component relationships and required quantities.

Your decision: Confirm the configuration before purchasing or production.

Plan guidance: From Operations team. Multi-level parts lists; agree the actual task and scope.

See the related capability ↗
Make a valid configuration sellable

Allowed options carried into the quote and qualified shop profile.

What it needs: Product constraints, pricing rules and the selected channel.

Your decision: Approve the configuration and channel publication.

Plan guidance: Discuss scope. The complete CIM/CPQ application is not clearly assigned.

Discuss scopeSee the related capability ↗
Prepare a product campaign

Copy, imagery and channel drafts grounded in approved product facts.

What it needs: Product version, audience, brand guidance and channel access.

Your decision: Review the claims and approve publication.

Plan guidance: Marketing drafts selectable; cockpit from Operations. Distribution is Enterprise; no automatic publishing.

Discuss scopeSee the related capability ↗
Prepare social content and AI video

An explanation-video plan and content drafts connected to the product story.

What it needs: Approved facts, rights to assets and the publishing profile.

Your decision: Approve the final creative work and selected channels.

Plan guidance: Marketing drafts selectable; video/distribution Enterprise. Distinguish social drafts from video.

Discuss scopeSee the related capability ↗
Publish the approved shop revision

Products and prices delivered through the qualified commerce profile.

What it needs: Approved catalogue, customer-group prices and shop connection.

Your decision: Inspect publication readback and reconcile exceptions.

Plan guidance: Shop and e-commerce from Operations. Channels, marketplaces and EDI: Operations add-on, included in Enterprise; supplement by proposal.

Discuss scopeSee the related capability ↗
Prepare multilingual product content

A translated draft tied to the source revision and company glossary.

What it needs: Source content, language and approved terminology.

Your decision: Approve the translation and market-specific claims.

Plan guidance: Product data selectable. Translation scope and usage need agreement.

Discuss scopeSee the related capability ↗
Improve product search visibility

A page draft and traceable improvement work for search visibility.

What it needs: Product facts, public-page findings and website access.

Your decision: Approve the page before publication.

Plan guidance: Visibility and SEO selectable; included from Operations. Paid reports at €29/29/49/29 are separate.

See the related capability ↗
Resolve a return against the order

The relevant part, return decision and financial follow-up stay linked.

What it needs: Original order, received goods and the applicable returns process.

Your decision: Approve stock return, credit note and refund as separate actions.

Plan guidance: Discuss scope. Agree the specific returns workflow and plan.

Discuss scopeSee the related capability ↗
Create website drafts

Pages, approved copy and search metadata prepared from company and product information.

Your decision: Approve the release and the connected publishing route.

Plan guidance: Visibility and SEO selectable. Website drafts; publishing and hosting are not automatically included.

See the related capability ↗
Generate product video assets

Product facts become scenes, narration and generated video assets using qualified providers.

Your decision: Review the final output and publication rights.

Plan guidance: Enterprise. Video; agree actual scope and usage.

See the related capability ↗
Keep CRM follow-up in context

Customer relationships, duplicate checks and follow-up work use the relevant business records.

Your decision: Review proposed contact matches and commitments.

Plan guidance: Discuss scope. Selecting sales does not establish complete agentic CRM rights.

Discuss scopeSee the related capability ↗
Purchasing, production & delivery14
Prepare the material requirement

A component requirement tied to the order configuration.

What it needs: Accepted parts list, stock and supplier facts.

Your decision: Approve the purchasing or reservation step.

Plan guidance: Parts lists from Operations. Confirm material planning as a specific action.

Discuss scopeSee the related capability ↗
Compare purchasing options

Supplier terms and deviations alongside the required parts.

What it needs: Current supplier offers, demand and purchasing authority.

Your decision: Approve the purchase order before sending.

Plan guidance: Purchasing selectable. Supplier comparison is separate from EDI.

See the related capability ↗
Reconcile a supplier delivery

Confirmation, receipt and invoice compared against the purchase order.

What it needs: Order, supplier confirmation, receipt and original invoice.

Your decision: Review quantity or price discrepancies.

Plan guidance: Purchasing selectable. Goods receipt may also require warehouse scope; agree the workflow.

Discuss scopeSee the related capability ↗
Prepare a production order

Material, capacity and work steps attached to the accepted configuration.

What it needs: Approved configuration, current capacity and the qualified production profile.

Your decision: Release production through its own authorized process.

Plan guidance: From Operations team. Production order; agree machine actions separately.

See the related capability ↗
Carry an engineering revision forward

Relevant component and order records are brought together for impact review.

What it needs: Drawing revision, parts list and affected orders.

Your decision: Review the change and release the valid revision.

Plan guidance: Discuss scope. Product upkeep selectable; agree cross-department change impacts separately.

Discuss scopeSee the related capability ↗
Hand over the outstanding shift issue

The station observation and open work retained for the next shift.

What it needs: Station, current work and the versioned shift record.

Your decision: The receiving shift acknowledges the handover.

Plan guidance: Discuss scope. Production scope does not alone establish shift-handoff rights.

Discuss scopeSee the related capability ↗
Turn a machine signal into maintenance work

A machine observation linked to the asset and a maintenance task.

What it needs: Supported observation source, asset mapping and maintenance rules.

Your decision: Authorize maintenance; a signal never implies a machine start.

Plan guidance: Discuss scope. Agree the maintenance signals, machine connection and pilot scope.

Discuss scopeSee the related capability ↗
Prioritize downtime risk

Machine history helps identify which maintenance work needs attention.

What it needs: Qualified machine history, data period and forecast profile.

Your decision: Review uncertainty before changing maintenance priorities.

Plan guidance: Discuss scope. Predictions have no complete plan assignment.

Discuss scopeSee the related capability ↗
Keep quality evidence with the job

The original observation, image and review decision linked to the operation.

What it needs: Original evidence and the affected order or asset.

Your decision: Review the quality finding and corrective action.

Plan guidance: Discuss scope. Order-linked quality evidence has no complete plan assignment.

Discuss scopeSee the related capability ↗
Prepare an order-linked print handoff

A supported print job linked to the order and approved revision.

What it needs: Valid drawing, material, rights and qualified print handoff.

Your decision: Release the handoff; slicing, G-code and machine start remain separate.

Plan guidance: Discuss scope. 3D printing has no complete plan assignment.

Discuss scopeSee the related capability ↗
Prepare freight and export documents

A freight calculation and document pack tied to order facts.

What it needs: Shipment facts, freight profile and required export originals.

Your decision: Approve shipment and qualified export documents separately.

Plan guidance: From Operations team. Logistics, customs and export.

See the related capability ↗
Reconcile inventory differences

Count evidence and stock-value differences prepared for review.

What it needs: Stock records, independent count and permitted warehouse.

Your decision: Approve the discrepancy before reconciliation.

Plan guidance: From Operations team. Warehouse and logistics.

See the related capability ↗
Anticipate delivery delays

A dated delivery-delay forecast supports the next operational decision.

Your decision: Review history, uncertainty and any changed promise.

Plan guidance: Discuss scope. Predictions have no complete plan assignment.

Discuss scopeSee the related capability ↗
Keep administrative deadlines visible

Reminders, service tasks and prepared payroll inputs support the responsible people.

Your decision: HR support is off by default. People decisions and specialist payroll remain separate.

Plan guidance: Administrative HR selectable. Off by default; no decisions about people.

See the related capability ↗
Finance & foresight9
Forecast demand

A source-linked demand outlook for the next purchasing decision.

What it needs: Qualified sales history, planning horizon and forecast profile.

Your decision: Review uncertainty and approve the plan.

Plan guidance: Discuss scope. Predictions have no complete plan assignment.

Discuss scopeSee the related capability ↗
Anticipate purchasing costs

A cost outlook alongside the sourcing decision it may affect.

What it needs: Supplier and purchase-price history with the relevant period.

Your decision: Approve purchasing decisions independently of the forecast.

Plan guidance: Discuss scope. Selecting purchasing does not establish forecast scope.

Discuss scopeSee the related capability ↗
Review production cost and margin

A forecast tied to component costs, production assumptions and the offer.

What it needs: Current cost facts, source period and planned product mix.

Your decision: Review assumptions before changing price or plan.

Plan guidance: Controlling from Finance. Manufacturing and BOM may also require Operations; review the combination.

Discuss scopeSee the related capability ↗
Look ahead at liquidity

A forecast connected to receivables, payables and known obligations.

What it needs: Authorized financial facts and the planning period.

Your decision: Approve treasury actions separately from the forecast.

Plan guidance: Controlling from Finance. Liquidity is assigned; the full prediction scope remains open.

Discuss scopeSee the related capability ↗
Spot payment and supplier risks

Risk estimates placed beside the customer or supplier task.

What it needs: Qualified payment or supplier history and current context.

Your decision: Review the evidence before changing terms or priority.

Plan guidance: Discuss scope. Predictions have no complete plan assignment.

Discuss scopeSee the related capability ↗
Check invoices and duplicates

Original documents and possible anomalies brought together for review.

What it needs: Source invoices, order references and permitted accounting profile.

Your decision: Confirm the finding and approve any posting.

Plan guidance: Accounting selectable. Preparation and review; no tax advice.

See the related capability ↗
Prepare a payment proposal

Open items and the proposed payment presented with supporting evidence.

What it needs: Reconciled open items and the qualified provider connection.

Your decision: Approve submission and inspect the actual provider outcome.

Plan guidance: Payments and receivables selectable. Preparation; approval and money movement follow the agreed contract.

See the related capability ↗
Prepare an accounting draft

Invoice facts and tax profile connected to the original document.

What it needs: Source document and qualified country/accounting profile.

Your decision: Approve posting or export separately.

Plan guidance: Accounting selectable. You or your tax adviser review and post.

See the related capability ↗
Review budget and investment forecasts

Projected budgets and investment needs sit beside the assumptions behind them.

Your decision: Approve financial commitments separately.

Plan guidance: Controlling from Finance; investment approvals Enterprise. Confirm forecasts and financial commitments separately.

Discuss scopeSee the related capability ↗
Knowledge & leadership11
Compare permitted company figures

Comparable summaries from the companies that agreed to share.

What it needs: Entity permissions, comparable reporting profiles and defined period.

Your decision: Approve the reporting scope; missing companies remain visible.

Plan guidance: Discuss scope. Company comparisons are not complete consolidated accounts; agree scope.

Discuss scopeSee the related capability ↗
Control AI usage by task

Actual usage and cost drivers alongside the authorized task budget.

What it needs: Usage records, responsibilities and permitted limits.

Your decision: Approve changes to budgets and responsibility.

Plan guidance: Approvals in every plan. Own AI is an add-on in Finance/Operations and included in Enterprise; review controls.

Discuss scopeSee the related capability ↗
Find the confirmed customer agreement

The relevant agreement and its source available in the next permitted case.

What it needs: Original agreement, confirmed facts and access permission.

Your decision: Review a proposed correction before it becomes company knowledge.

Plan guidance: Reviewed learning in every plan. Agree complete CRM and company-memory scope separately; order folder from Team.

Discuss scopeSee the related capability ↗
Give one task to the right colleagues

A business objective divided into bounded work with one shared result.

What it needs: Mandate, responsibility and permitted business sources.

Your decision: Approve consequential actions and changes in responsibility.

Plan guidance: Discuss scope. Supervisor/team-lead scope has no complete plan assignment.

Discuss scopeSee the related capability ↗
Recover interrupted work

The original outcome inspected before choosing the next step.

What it needs: Original task, saved result and execution evidence.

Your decision: Resume only after establishing what already happened.

Plan guidance: Discuss scope. Recovery and continuation are not a separately defined plan scope.

Discuss scopeSee the related capability ↗
Share facts with a partner company

The permitted facts shared for an agreed purpose and period.

What it needs: Company agreement, selected information and current permissions.

Your decision: Each company controls its access; no permission means no access.

Plan guidance: Enterprise. Authorised collaboration; new versioned extensions remain deferred.

See the related capability ↗
Plan a private AI setup

A defined inference route and server profile for the selected data class.

What it needs: Hardware, software, operations and permitted data routes.

Your decision: Agree deployment, responsibilities and remaining external services.

Plan guidance: Enterprise, individual proposal. Agree hardware, private operation and Enclave separately; no confirmed supplement.

Discuss scopeSee the related capability ↗
Bring company data into the first useful task

Reviewed fields and relationships prepared for a controlled transfer.

What it needs: Source data, mapping responsibility and agreed leading systems.

Your decision: Review exceptions and approve the transfer step.

Plan guidance: Self-service setup €0; guided €490 credited. Agree data/migration scope separately; no fixed duration.

Discuss scope
After import, see what was adopted.

Planned detail · reviewed and accepted together for your workflow.

Adopted, held back, matching unresolved
The import report should show counts and affected records for each outcome. You can check the mapping back to the original source.
Resolve uncertain matches before approval
Example: two sources describe the same product differently. Matching remains unresolved; the responsible person reviews source and destination before confirming adoption.

Agree this detailed scope and its plan assignment separately. The surrounding example is not evidence of activation or completed acceptance.

See the related capability ↗
Use one shared order folder

A shared, permission-bound order folder connects the relevant request, records, decisions and next steps.

Your decision: Important actions retain their required approval.

Plan guidance: From Team. Shared permission-bound order folder; no automatic collection of every record.

From order to manufacturing: see the next step.

Planned detail · reviewed and accepted together for your workflow.

Who acts next?
Engineering reviews the proposed rail and drawing revision. Sales then confirms the customer promise; production reviews capacity and the plan. Each role sees only the information it may access.
Which revision applies?
The readable order parts list and associated drawing show specification, revision and outstanding checks. A new product revision does not silently replace the accepted order.
What changes for the customer?
HEINI sets out impacts on specification, price, date and manufacturing for review. A prepared impact is not a changed commitment.

Agree this detailed scope and its plan assignment separately. The surrounding example is not evidence of activation or completed acceptance.

See the related capability ↗
Reuse reviewed company experience

Company memory brings relevant, reviewed lessons with their source and access rights to the next task.

Your decision: Review new lessons and respect current access.

Plan guidance: Learning from corrections in every plan. Agree the complete company-memory scope separately.

Discuss scope
A confirmed answer, with its limits visible.

Planned detail · reviewed and accepted together for your workflow.

Who confirmed it, and for how long?
An approved note should retain its source, confirming person, relevant order or product revision and validity. A statement for one specification does not automatically apply to all products.
Source changed? Review again.
If the underlying drawing or agreement changes, the note should return for review. HEINI must not present an old confirmation as a new approval.

Agree this detailed scope and its plan assignment separately. The surrounding example is not evidence of activation or completed acceptance.

See the related capability ↗
Support customers as an agency

Super HEINI supports assigned client work under a separate mandate for each company.

Your decision: Agree each client’s scope and access.

Plan guidance: Discuss scope. Super HEINI has no complete plan assignment.

Discuss scopeSee the related capability ↗
Product & ownership evidence2
Close a product-passport gap

Missing material or origin evidence routed to the responsible person.

What it needs: Product identity, material records and supporting originals.

Your decision: Review and approve the product-passport record.

Plan guidance: From Operations team. DPP; separate approvals and evidence required.

See the related capability ↗
Connect an object to its digital evidence

Approved object identity and lifecycle records retained together.

What it needs: Identified real object, evidence, recipient and designated service.

Your decision: Approve issue, transfer or retirement in their qualified scope.

Plan guidance: Discuss scope. RWA has no clear plan assignment; no promise of legal title transfer.

Discuss scopeSee the related capability ↗
Toolbox & working files6
Create an editable working table

A structured XLSX table tied to the approved business context.

What it needs: Permitted source data and required columns.

Your decision: Review the file and any later business writeback.

Plan guidance: Discuss scope. Working-file formats have no complete plan assignment.

Discuss scopeSee the related capability ↗
Update a supported workbook

The supported workbook updated while retaining its formulas.

What it needs: Original workbook, supported structure and intended changes.

Your decision: Review formulas; charts, macros and pivots need a specialist path.

Plan guidance: Discuss scope. Working-file formats have no complete plan assignment.

Discuss scopeSee the related capability ↗
Prepare a checked CSV summary

Grouped calculations with an independent arithmetic check.

What it needs: Permitted source rows and grouping rules.

Your decision: Review the calculation before using the result.

Plan guidance: Discuss scope. Working-file formats have no complete plan assignment.

Discuss scopeSee the related capability ↗
Create an editable business document

A DOCX draft stored with the task and its approved sources.

What it needs: Confirmed facts and the document purpose.

Your decision: Approve the wording and external sharing.

Plan guidance: Discuss scope. Working-file formats have no complete plan assignment.

Discuss scopeSee the related capability ↗
Prepare a presentation outline

An editable PPTX outline with titles, body text and notes.

What it needs: Approved content, audience and message.

Your decision: Review the deck before presenting or sharing.

Plan guidance: Discuss scope. Marketing drafts do not imply all presentation-file capabilities.

Discuss scopeSee the related capability ↗
Prepare a supported 2D plate drawing

A parametric DXF plate with holes and dimensions.

What it needs: Supported dimensions, hole positions and drawing requirements.

Your decision: Check geometry and release manufacturing separately.

Plan guidance: Discuss scope. Supported 2D drawing scope needs agreement.

Discuss scopeSee the related capability ↗

More work across the business

Where does your team need help?

Tasks, prerequisites and examples by work area. The specific scope is agreed for your business.

Susi

Takes it. Clarifies. Steers the team.

Susi is the first contact — and the direction behind it. She takes every request, understands what it is about, brings in the right specialist colleagues and hands you a finished verdict to approve.

Reception & orchestration

  • Takes requests across all channels and classifies them
  • Brings in the matching specialist colleagues and summarises their reasoning
  • Holds contradictions and puts them to you to resolve

Example case

An enquiry includes a product request and an unconfirmed date.

Open question
The delivery promise needs confirmation.
HEINI prepares
The request, responsible team and follow-up question are prepared.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Accounting

Receipts pre-sorted. DATEV runs along.

The accounting colleague reads receipts, suggests the account and prepares the hand-over to your tax advisor — GoBD preparation, you approve.

DATEV, GoBD, bookings

  • Reads receipts and suggests the account (SKR03 / SKR04)
  • Prepares the DATEV hand-over — no double entry
  • Open items and dunning in view

Example case

The invoice and purchase order show different amounts.

Open question
The reason for the discrepancy needs clarification.
HEINI prepares
The document, proposed account and discrepancy are ready for review.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Sales

From enquiry to invoice.

The sales colleague builds quotes on configured products, turns them into orders and runs the case down to the shipping label — knowing the bill of material and lead time, not just the price.

Quotes, CRM, leads

  • Builds quotes with a real price instead of “from €12,000”
  • Turns quotes into orders without retyping
  • Reminds before the quote expires

Example case

A customer needs a quote for a custom variant.

Open question
The pricing basis and delivery date need confirmation.
HEINI prepares
The quote draft connects the item, terms and open delivery question.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Product data

One source. All channels.

The product-data colleague maintains master data, variants and attributes in one place — one price change takes effect in shop, configurator, quote and booking.

PIM, variants, channels

  • Maintains variants, attributes and categories centrally
  • Publishes to all sales channels
  • Uses existing PIM systems as a read source

Example case

Two item records contain conflicting information about the same product.

Open question
Which source is current and approved?
HEINI prepares
The values are ready for a field-by-field comparison.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Receipts

You stop retyping.

The receipts colleague reads PDF, scan and photo — line by line, linked to your master data. What it cannot place for sure, it asks about.

OCR, invoices, photos

  • Reads order PDFs and scanned invoices
  • Reads nameplate and serial number from a photo
  • Asks instead of inventing line items

Example case

A scanned invoice needs to be matched to an order.

Open question
The purchase order number is not fully legible.
HEINI prepares
The original, extracted information and unresolved match are visible.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Appointments

Finds the slot. No back-and-forth.

The appointments colleague reconciles calendars, suggests slots and books meetings — across the connected mailboxes and calendars.

Calendar, routing

  • Reconciles availability and suggests slots
  • Books meetings in the connected calendar
  • Reminds and routes to the right colleague

Example case

A customer requests an appointment.

Open question
Availability and the responsible contact need to be checked.
HEINI prepares
Suitable options are ready; confirmation comes from the calendar.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Tax accountant

Handed over clean. Ready for the firm.

The tax-accountant colleague reviews the prepared bookings, keeps the GoBD trail and hands over cleanly to your firm.

Reviewer, DATEV export

  • Reviews booking suggestions
  • Exports via the DATEV document interface
  • Keeps the audit-proof log for inspection

Example case

The accountant needs supporting documents for a proposed posting.

Open question
One document is missing from the handoff.
HEINI prepares
The document list and query are prepared; posting follows review.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Purchasing

Something missing? The enquiry is ready.

The purchasing colleague spots stock gaps, prepares supplier enquiries in your tone and collects approved replies in one overview.

Orders, suppliers

  • Suggests supplier orders when a part is missing
  • Prepares enquiries to suitable suppliers for approval
  • Tracks what is ordered and when it arrives

Example case

An order needs material that available stock does not fully cover.

Open question
Two suppliers quote different dates.
HEINI prepares
Demand, offers and timing consequences are prepared for comparison.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Controlling

The numbers, before you ask.

The controlling colleague prepares KPIs and reports — across domains and sites, from the data that runs anyway.

KPIs, reporting

  • Prepares KPIs and reports
  • Looks across domains and sites
  • Flags anomalies instead of hiding them

Example case

The current cost forecast differs from the approved plan.

Open question
Source, reporting date and cause need review.
HEINI prepares
Plan, actuals and forecast are separately comparable.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Marketing

Copy in your voice. Not off the shelf.

The marketing colleague writes product copy, posts and newsletters in your voice — multilingual, channel-aware.

Content, SEO, newsletter

  • Writes product copy in several voices
  • Maintains shop and channel feeds
  • Keeps tone and language consistent

Example case

A new product is to be introduced in the shop and newsletter.

Open question
One product attribute is not yet approved.
HEINI prepares
Copy and channels are prepared; the unconfirmed claim stays flagged.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Content pipeline

From draft to approval.

The content-pipeline colleague runs texts and images through the whole flow — from draft through review to the approval folder.

Texts, images, approval

  • Creates drafts for text and image
  • Runs them through review and approval
  • Files everything audit-proof

Example case

Copy and artwork for a campaign need review.

Open question
One visual still needs usage approval.
HEINI prepares
Versions, feedback and the outstanding approval are connected.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Visibility

You sell. HEINI makes sure you get found.

The visibility colleague checks your website, reads your search data and prepares improvements — on Google and in the answers of ChatGPT & co. You approve, HEINI applies. No second tool subscription.

Website, search, AI answers

  • Reviews your pages and proposes improvements for approval
  • Reads search and visibility data — via your account, not HEINI's
  • Brings your products onto Google and into AI shopping

Example case

People search for a product page, but its benefit is unclear.

Open question
Search data and approved product attributes need comparison.
HEINI prepares
Content proposals and measurement points are ready for approval.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Shop advisor

Your best salesperson in the shop.

The shop advisor is the HeiniBar: it sits on the product page, asks, configures and hands over the quote — while the customer is still there.

HeiniBar, configurator

  • Advises the buyer right on the product page
  • Configures and names the real price
  • Recognises regular customers and their terms

Example case

A shop customer needs the right size for a product.

Open question
One connection dimension is missing.
HEINI prepares
A matching variant and follow-up question are prepared for the consultation.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Logistics

Label from the case. One click.

The logistics colleague builds delivery note and shipping label from the order — with the common carriers, no tool switch.

Shipping, waybills

  • Builds delivery note and shipping label from the order
  • Prints the label as PDF
  • Prepares freight and carrier documents

Example case

A delivery needs complete shipping documents.

Open question
A required shipment detail is missing.
HEINI prepares
The order, shipping data and query are ready for review.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Inventory management

Your inventory. In the right context.

HEINI connects product and stock data to the agreed ERP workflow. HEINI ERP is planned from January 2027. We review sources, migration and discrepancies together before use.

Sets it up & keeps it in sync

  • Prepares the agreed implementation of your inventory workflow
  • Transfers products and keeps both sides in sync
  • Asks on discrepancies which side should win — no silent overwrite

Example case

Product and stock data need to join the ERP workflow.

Open question
The authoritative source, migration scope and start date remain open.
HEINI prepares
A scoped migration plan is prepared. HEINI ERP is planned from January 2027.
Your decision
Review the facts, make changes or approve the next step.

HEINI ERP from January 2027 · plan implementation together. Confirm the offer and plan allocation for the specific scope.

Bills of material

A sourced BOM. Ready for review.

The BOM colleague derives multi-level bills of material straight from the configuration — audit-logged, not scattered across Excel.

BOM, variants

  • Derives multi-level BOM from the configuration
  • Keeps every line traceable
  • Links BOM to lead time and stock

Example case

A new product variant needs a bill of materials.

Open question
One alternative material is not yet approved.
HEINI prepares
The variant, quantities and material question are shown together.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Production

From order into production.

The production colleague prepares manufacturing steps from the order and tracks the flow — across the connected systems.

Manufacturing, planning

  • Prepares manufacturing steps from the order
  • Tracks the job history of a container
  • Reports when something stalls

Example case

The next shift takes over an unfinished production order.

Open question
A material discrepancy needs a decision.
HEINI prepares
The order, shift note and responsible role stay together.
Your decision
Review the facts, make changes or approve the next step.

Factory pilot · assess machine connections and scope together. Confirm the offer and plan allocation for the specific scope.

Quality

A complaint becomes a case. Not a note.

The quality colleague opens a case for every complaint, tracks quality reports and closes the loop back to the customer.

QM, complaints

  • Opens a complaint case automatically
  • Tracks quality reports
  • Closes the loop back to the customer

Example case

A customer reports a fault in a delivered assembly.

Open question
The cause is not yet known.
HEINI prepares
The complaint, affected order and next inspection task are connected.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Service

Not left alone after the sale.

The service colleague takes service requests, matches them to the right machine and prepares the maintenance or repair step.

After-sales, tickets

  • Takes service requests across all channels
  • Matches them to the machine in stock
  • Prepares maintenance and repair

Example case

A customer asks about maintenance of a supplied machine.

Open question
The version and latest maintenance state need confirmation.
HEINI prepares
The history and next question are presented together.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Inside sales

The case, fully prepared.

The inside-sales colleague gathers the fragments of a case — email, PDF, follow-up — and puts one thing to you to approve, not ten.

Order processing

  • Gathers related messages into one case
  • Transfers PDF orders into the form
  • Hands over the decision-ready case

Example case

An order arrives as a PDF and two follow-up emails.

Open question
One line has conflicting quantities.
HEINI prepares
Order lines and the question are together in one case.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Sales lead

The pipeline, honestly forecast.

The sales-lead colleague keeps pipeline and deals in view, forecasts the state and shows which customers need attention.

Pipeline, forecast

  • Shows pipeline and deals with a forecast
  • Orders the action list by urgency
  • Flags customers on the radar (gone quiet, contract ending)

Example case

Several quotes are waiting for customer decisions.

Open question
One quote lacks a next contact and date.
HEINI prepares
Quote status, open promises and the next contact task are visible.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

HR

The HR view — without payroll.

The HR colleague keeps the people view: staff, roles and sites. It deliberately does not do payroll — there are specialist tools for that.

HR view, onboarding

  • Keeps staff, roles and sites in view
  • Prepares onboarding kits for new colleagues
  • Stays at the view — no payroll

Example case

A new employee needs a coordinated start.

Open question
The responsible person must approve access.
HEINI prepares
Onboarding tasks and pending access approvals are prepared.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Compliance

Auditor arrives. HEINI tidied up.

The compliance colleague checks statutory disclosure duties, keeps the audit trail and has the PDF ready for the inspector.

LkSG, audit, disclosure

  • Checks disclosure and due-diligence duties (e.g. LkSG)
  • Keeps every action in the audit-proof log
  • Exports the inspector record as PDF

Example case

An operational decision needs a traceable explanation.

Open question
A supporting source is missing from the review file.
HEINI prepares
Sources, responsibility and missing evidence are organised for review.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

IT administration

Clean architecture. Visible rights.

The IT-administration colleague keeps configuration, roles and rights and connections in view — each colleague with its own, revocable key.

Config, rights

  • Manages roles, rights and connections
  • Gives each colleague its own revocable key
  • Keeps tool choice within the German data space

Example case

A work area needs to read data from the existing ERP.

Open question
Required permissions and the fallback path remain unresolved.
HEINI prepares
An integration plan separates reading, proposed changes and approval.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Management

The overview. On one page.

The management colleague bundles what matters from all domains into a briefing and routes decisions to the right place.

Briefing, routing

  • Bundles what matters from all domains
  • Routes decisions to the right place
  • Shows the reason for each step ("Why?")

Example case

An unresolved decision affects margin and delivery.

Open question
The consequence for one site is not yet confirmed.
HEINI prepares
The decision, source and affected owner are presented together.
Your decision
Review the facts, make changes or approve the next step.

Assess scope, data and required integrations on your own workflow. Confirm the offer and plan allocation for the specific scope.

Holding

Several subsidiaries. One view.

The holding colleague prepares the view across several subsidiaries — separate data spaces, joint consolidation. In preparation.

Subsidiary consolidation

  • Keeps separate data spaces per subsidiary
  • Prepares consolidation
  • Arrives with the federation wave

Example case

Several companies need comparable reporting.

Open question
The data for one company is incomplete.
HEINI prepares
The gap stays visible; no combined total is invented.
Your decision
Review the facts, make changes or approve the next step.

In preparation · agree rollout and specific scope together. Confirm the offer and plan allocation for the specific scope.

Agency

Several clients. One cockpit.

The agency colleague manages several client tenants from one cockpit — separate, but in view. In preparation.

Multi-tenant management

  • Manages several client tenants
  • Keeps them separate but in view
  • Arrives with the federation wave

Example case

An agency wants to manage several customer projects.

Open question
Access and scope must be agreed separately for each customer.
HEINI prepares
A service scope with separate customer data environments is prepared.
Your decision
Review the facts, make changes or approve the next step.

In preparation · agree rollout and specific scope together. Confirm the offer and plan allocation for the specific scope.

Association

Members in view. Dues clean.

The association colleague keeps members and dues in view and prepares the recurring routines. In preparation.

Members, dues

  • Keeps members and dues in view
  • Prepares recurring routines
  • Arrives with a later wave

Example case

An association is planning a recurring member workflow.

Open question
Data access, ownership and scope remain open.
HEINI prepares
The proposed workflow is jointly reviewed before use.
Your decision
Review the facts, make changes or approve the next step.

In preparation · agree rollout and specific scope together. Confirm the offer and plan allocation for the specific scope.

Multi-site

One reception. Across all sites.

The multi-site colleague takes requests across several sites and routes them to the right place. In preparation.

Reception across sites

  • Takes requests across sites
  • Routes to the right site
  • Arrives with the multi-site wave

Example case

One site takes over a case from another site.

Open question
Ownership and shared access need agreement.
HEINI prepares
A scoped handoff with clear responsibility is planned.
Your decision
Review the facts, make changes or approve the next step.

In preparation · agree rollout and specific scope together. Confirm the offer and plan allocation for the specific scope.

Prerequisites and availability

Product intelligence · PIM / CIM

Supported options, constraints, sources and leading systems are agreed for your product range.

Predictions

Compare forecasts with later actuals. Accuracy depends on qualified data and the task. TabPFN and the TimesFM integration profile are third-party options within the accepted deployment.

Editable outputs · Toolbox

Supported workbook updates retain formulas. Charts, macros and pivots need a specialist path. Drawing support is bounded; manufacturing release remains separate.

Shopfloor · shifts · maintenance

Factory is an individually agreed pilot. Machine connections, production work and maintenance follow that scope. An acknowledgment or print handoff does not start a machine. Standard Odoo Shop Floor is third-party functionality under the agreed Odoo setup.

Shop · marketing · social · AI video

Shopware 6 has the broader qualified commerce workflow. Shopify has a bounded cart bridge and SEO/content profile. WooCommerce supports SEO reception and native rendering. Magento receiver and discovery endpoints have their own limits. Platform parity is not implied.

Digital product passport · DPP

The required records and regulatory profile must be qualified for the product and market. A complete-looking record is not universal legal certification.

Real-world assets · RWA

Digital evidence does not itself transfer legal title, create liquidity or provide financing. The object, recipient, evidence and legal arrangements need their own review.

Permissioned company collaboration · Federation

Comparable group reporting needs qualified sources and a defined reporting perimeter. A shared view is not automatically a complete consolidated set of accounts.

Private AI

Local inference can reduce external model exposure. Hardware, software and operations still carry costs. A private inference route does not mean the entire HEINI service runs locally or grants automatic GDPR compliance.

HEINI ERP is scoped from January 2027. Scope, plan and connections are agreed for your business. HEINI prepares accounting entries; you or your tax adviser review and post them. Payment proposals require your approval.

Which task should HEINI take off your desk?

Enterprise scope and operating models →