Find the customer
Search by mail, phone or name — across several systems. Master data in one place.
CRM & customer relationships Every customer one file.
Every customer one file.
Every file stays alive.
Your best person retires. Their knowledge does not.
The customer 360° connects pipeline, journey and company memory — one file across all channels, with a radar for customers who need attention right now.
Search across systemsPipeline & dealsCustomer radar
How HEINI runs the relationship
See the pipeline
How much is in the sale, where it stands, what comes next — with state and forecast.
Watch the radar
HEINI shows which customers need attention: gone quiet, contract ending, payment overdue.
In der Tiefe
The relationship in depth.
Customer file
Search by mail, phone, name — across several systems. Address, contacts and history in one place.
CRM dashboard — pipeline
How much is in the sale, where it stands, what comes next.
Deals
Overview of all running deals, with state and forecast.
Action list
What should be tackled today — ordered by urgency.
Customer 360°
Journey, history and memory nodes in one place — not in four address lists.
Customer radar
Which customers need attention: gone quiet, contract ending soon, payment overdue.
Knowledge map
What HEINI knows about the customer — with origin, readable and editable.
VAT-ID check
HEINI asks the responsible authority directly whether a VAT ID is valid — in the background, before a third-country case goes out.
Vertrauen
One master-data truth.
The customer stands once — sales, accounting and shipping tap the same file. No double entry, no stale contact in a second tool. Every change is in the log.
One truthAcross all channelsIn the log
FAQ
Does HEINI find a customer across systems?
Yes. Search by mail, phone or name — HEINI searches across the connected systems and keeps the master data in one place.
What is the customer radar?
An overview of customers needing attention: gone quiet, contract ending soon, payment overdue.
Does HEINI check the VAT ID automatically?
For third-country cases HEINI asks the responsible authority in the background whether the VAT ID is valid — before the quote goes out.
Bring your customers into one file.
30 minutes on your real contacts — no sales pitch, a demonstration.