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HEINI · Company memory

Knowledge stays, even when people change.

HEINI keeps confirmed customer preferences and operational decisions with source and visibility — so they keep working in the next case.

Not everything said becomes truth. HEINI separates hint, source, confirmation and scope and exposes contradictions.

  • Source
  • Confirmation
  • Visibility
  • Contradiction
  • Deletion
See the remembered customer need

Product proof · Company memory

What your business decided does not need to be reinvented.

HEINI carries confirmed customer preferences and working rules into the next relevant case — with provenance and scope.

HEINI Illustrated example workflow
Illustration · example workflow: Knowledge that works on.
Illustration · example workflow: Knowledge that works on.
Guided example · example data Connected
Recognised

Example conversation

  1. You · at work

    My colleague is away. What can I promise this customer?

  2. HEINI

    The confirmed customer requirement and its source stay with the case. I present that context; a new promise needs current information and your review.

What HEINI takes off your desk

Knowledge does not only stay findable. It becomes useful.

  1. 01

    Customer preferences are recognised

    A confirmed preference appears on the next relevant case, not as a loose note.

  2. 02

    Staff changes lose less knowledge

    Decisions and working practices stay with a source in the business, not only in one person's head.

  3. 03

    Contradictions remain visible

    New and old statements are presented for clarification instead of silently replacing truth.

Explore the workflow and further possibilities

How the work moves forward

How the work leaves your desk.

HEINI carries confirmed customer preferences and working rules into the next relevant case — with provenance and scope.

  1. 01

    Understand the input

    Bergmann orders again: anthracite, no partial delivery.

  2. 02

    Connect the relevant truth

    Customer order: 12 May · Approval: Preference confirmed · Scope: Bergmann · custom sizes

  3. 03

    Expose the exception

    This time a partial delivery is possible five days earlier.

  4. 04

    Return a decision

    Known preference and new alternative are shown side by side.

What is already included

A memory with boundaries.

01Plain language

Your team asks about a customer, product or decision and receives an answer with provenance.

02Private, team, company, general

Visibility is stored with knowledge and checked on access.

03Confirmation instead of assumption

Only confirmed company knowledge may influence the next operational case.

04Correction and deletion

Knowledge remains editable and is removed within the applicable deletion rules.

Trust · human decision

Knowledge stays. New facts are not ignored.

HEINI remembers but does not decide for the customer. Deviations remain visible and need your go-ahead.

  • Source visible
  • Open question visible
  • Responsible role
  • Your go-ahead
Security facts
Prepared product state Clarify exception with customer
New exception
This time a partial delivery is possible five days earlier.
Proposal
Known preference and new alternative are shown side by side.
Nothing has been sent or changed yet.

Your business. Your case.

Bring the knowledge only one person carries today.

We show its source, visibility and the next case where it becomes useful.

See HEINI on your own case