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HEINI · Company memory

Reviewed knowledge for the next task.

HEINI’s company memory retains reviewed agreements and corrections with their source and access permissions. Conflicting information stays visible for clarification. The accepted decision helps with the next permitted task.

See HEINI on your own case See the example ↓

Not everything said becomes truth. HEINI separates hint, source, confirmation and scope and exposes contradictions.

  • Source
  • Confirmation
  • Visibility
  • Contradiction
  • Deletion

Product proof · Company memory

What your business decided does not need to be reinvented.

HEINI carries confirmed customer preferences and working rules into the next relevant case — with provenance and scope.

HEINI Illustrated example workflow
Illustration · example workflow: Knowledge that works on.
Illustration · example workflow: Knowledge that works on.
Guided example · example data Connected
Recognised

Example conversation

  1. You · at work

    My colleague is away. What can I promise this customer?

  2. HEINI

    The confirmed customer requirement and its source stay with the case. I present that context; a new promise needs current information and your review.

A confirmed answer, with its limits visible.

Planned detail · reviewed and accepted together for your workflow.

Who confirmed it, and for how long?
An approved note should retain its source, confirming person, relevant order or product revision and validity. A statement for one specification does not automatically apply to all products.
Source changed? Review again.
If the underlying drawing or agreement changes, the note should return for review. HEINI must not present an old confirmation as a new approval.

Agree this detailed scope and its plan assignment separately. The surrounding example is not evidence of activation or completed acceptance.

A booked specialist colleague includes the HEINI application and manual features expressly assigned to it. Minimum plans, add-ons, roles and approvals still apply. There is no additional application fee; manual use does not thereby become a paid AI action. We specify the scope in your proposal. Shared, permission-bound order folder from Team. Learning from reviewed corrections is planned in every plan; agree the complete company-memory scope separately. Discuss the complete scope of CRM, CIM/CPQ, predictions, editable working files, 3D printing, RWA, Super HEINI and company knowledge separately.

Opens a draft in the existing Bar. Nothing is sent until you send it.

What HEINI takes off your desk

Knowledge does not only stay findable. It becomes useful.

  1. 01

    Customer preferences are recognised

    A confirmed preference appears on the next relevant case, not as a loose note.

  2. 02

    Staff changes lose less knowledge

    Decisions and working practices stay with a source in the business, not only in one person's head.

  3. 03

    Contradictions remain visible

    New and old statements are presented for clarification instead of silently replacing truth.

Explore the workflow and further possibilities

How the work moves forward

How the work leaves your desk.

HEINI carries confirmed customer preferences and working rules into the next relevant case — with provenance and scope.

  1. 01

    Understand the input

    Bergmann orders again: anthracite, no partial delivery.

  2. 02

    Bring the relevant sources together

    Customer order: 12 May · Approval: Preference confirmed · Scope: Bergmann · custom sizes

  3. 03

    Expose the exception

    This time a partial delivery is possible five days earlier.

  4. 04

    Return a decision

    Known preference and new alternative are shown side by side.

What is already included

A memory with boundaries.

01Plain language

Your team asks about a customer, product or decision and receives an answer with provenance.

02Private, team, company, general

Visibility is stored with knowledge and checked on access.

03Confirmation instead of assumption

Only confirmed company knowledge may influence the next operational case.

04Correction and deletion

Knowledge remains editable and is removed within the applicable deletion rules.

Trust · human decision

Knowledge stays. New facts are not ignored.

HEINI remembers but does not decide for the customer. Deviations remain visible and need your go-ahead.

  • Source visible
  • Open question visible
  • Responsible role
  • Your go-ahead
Security facts
Prepared product state Clarify exception with customer
New exception
This time a partial delivery is possible five days earlier.
Proposal
Known preference and new alternative are shown side by side.
Nothing has been sent or changed yet.

FAQ

FAQ

What happens when information conflicts?

HEINI keeps the conflicting sources together for review. The responsible people decide which information applies to the specific case. The reviewed correction remains available with its source and permitted access for the next authorised task. Approval for one order does not automatically apply to all orders.

Does company memory replace current business records?

No. Prices, stock, orders and postings come from the agreed authoritative business records. Company memory retains reviewed agreements and corrections with their sources and access rights. Both are brought together on the case.

Your business. Your case.

Bring the knowledge only one person carries today.

We show its source, visibility and the next case where it becomes useful.

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