HEINI · The AI colleague for your business

Less work piling up. More work moving forward.

Your working day is the best place to start. Pick a task and see what HEINI prepares from it.

Review your own case
01

Win orders

Turn an enquiry into good business.

InboxOne request. The full context.

Example conversation · customer enquiry and internal preparation

  1. Customer · enquiry

    We need 18 custom gates in anthracite. Please deliver everything together.

  2. SUSI

    I connect the request with the existing customer history.

  3. HEINI

    The reply draft includes product and quantity. The delivery date is still open; your team reviews the question before sending.

See the inbox and follow-up
SalesThe price must fit the order.

Example conversation · customer enquiry and internal preparation

  1. Customer · enquiry

    We need 18 anthracite gates in a custom size. What will they cost?

  2. SUSI

    18 gates, anthracite, custom size. The request is recorded; internally, we check the price.

  3. HEINI

    At €2,000 cost, the previous €2,500 price leaves a 20% margin. My proposal: €2,700 per gate, a 25.9% margin. The quote is ready for review.

  4. You · at work

    I will review the €48,600 net total and delivery date before the quote goes out.

Review pricing and the quote proposal
CRMA callback without starting over.

Example conversation

  1. You · at work

    What did we promise this customer last time?

  2. HEINI

    No partial delivery. The preference stays with the case. A technical question is ready for the new version.

See the customer history
ConfigurationCustom size in. Valid variant out.

Example conversation

  1. You · at work

    The gate needs 2,480 millimetres, stainless steel and connection A17. Does that work?

  2. HEINI

    The combination is checked. Two coatings fit. Compare price, lead time and bill of materials, then confirm the version.

Compare configuration and bill of materials
02

Products and operations

Make promises you can deliver.

Product dataDuplicate records. One clear decision.

Example conversation

  1. SUSI

    Two items describe the same product, but their details differ.

  2. HEINI

    The field comparison is ready. You choose the right values and the item to keep. Forming a variant family is a separate step.

See the product comparison
Production & BOMWhat does this part really cost?

Example conversation

  1. You · at work

    The bill of materials is unchanged. Why are manufacturing costs rising?

  2. SUSI

    We check material, freight and the work centre.

  3. HEINI

    The comparison shows the cost drivers. Energy data is stale; clarify that source before approving the changed plan.

Review manufacturing costs for the order
PurchasingBuy for less. Keep the deadline in view.

Example conversation

  1. SUSI

    One supplier is cheaper. The other delivers sooner.

  2. HEINI

    Price, quantity scale, validity and lead time are compared. One delivery confirmation is missing. You decide which option fits the order.

Compare supplier offers
InventoryAvailability is more than a number.

Example conversation

  1. You · at work

    Can we promise this variant by Friday?

  2. HEINI

    Stock, data date and delivery route are together. An old stock figure is not enough: current availability still needs confirmation.

Review availability and data date
Freight ratesFreight costs without spreadsheet guesswork.

Example conversation

  1. You · at work

    The new rate card has zones, weight brackets and surcharges. Which apply to us?

  2. HEINI

    I prepare the mapping for you to review. Only a completed import with a verified saved result is ready for approval.

Review freight rules
Waybill & shippingGoods ready. Paperwork too?

Example conversation

  1. SUSI

    The machine is ready to leave. Are packages, recipient and freight documents together?

  2. HEINI

    I prepare freight documents and the shipping label from the order. Missing shipment data stays open; the connected carrier is commissioned only after approval.

Documents and dispatch depend on the agreed ERP or carrier integration. A prepared freight file is not a confirmed collection.

See the freight file and shipping approval
03

Lead the business

Make the decision before it becomes expensive.

AccountingThe invoice is here. Its match is still open.

Example conversation

  1. SUSI

    This invoice shows a different purchase order reference.

  2. HEINI

    The original, proposed match and question are ready. You confirm the connection; displaying a document does not mean it has been posted.

Review the document and proposed match
FinanceAn outlook is not a new plan.

Example conversation

  1. You · at work

    Are we going over the materials budget?

  2. HEINI

    In this example, the outlook is €18,000 higher. Two supplier confirmations are missing. Cause and uncertainty stay visible; the approved plan changes only through your decision.

Compare budget, actuals and outlook
Forecasts · PredictionsSee what could run short sooner.

Example conversation

  1. SUSI

    How might demand, purchase prices and liquidity develop?

  2. HEINI

    For enabled tasks, I prepare an outlook from available data. Source, data date and uncertainty come with it. You decide whether it becomes a plan change.

Explore forecasts and their limits
TimesFMTimesFM: time series with clear provenance.

Example conversation

  1. You · at work

    Can our time series be evaluated through TimesFM?

  2. HEINI

    The integration needs a provisioned runtime and an enabled task. Without those, a fallback calculation must not appear as a TimesFM result. Plan approval remains separate.

The result must identify the method used, data date and uncertainty. We assess availability and data quality for your specific use case.

Review data and forecasting method
Marketing & product contentOne product change. Several channels.

Example conversation

  1. SUSI

    A product detail has changed. What needs updating in the shop and campaign?

  2. HEINI

    I connect approved product data, copy and media. Affected content is ready for review. You choose the approved version and when to publish.

See product content and channels
ManagementOne investment. The right evidence.

Example conversation

  1. You · at work

    Would the new packing line make sense for our sites?

  2. HEINI

    Benefit, budget, risk and alternatives are prepared. One site is missing. The decision file shows that gap before you rely on the group view.

See the investment file
04

Work together

Keep context when responsibility changes.

Company memoryThe promise stays when someone is away.

Example conversation

  1. You · at work

    My colleague is away. What can I promise this customer?

  2. HEINI

    The confirmed customer requirement and its source stay with the case. I present that context; a new promise needs current information and your review.

Explore company memory
Team lead · SupervisorSupervision: keep the work connected.

Example conversation

  1. SUSI

    Sales and purchasing have conflicting promises. Who connects the work?

  2. HEINI

    The Supervisor connects the request and preparation. The conflict and responsible decision stay visible. It does not give anyone extra permissions.

Explore coordination and control
ApprovalThe exception reaches the right person.

Example conversation

  1. You · at work

    Can I approve the alternative material for this order?

  2. HEINI

    You see the decision for your area and its effect on contribution margin. Other sites remain outside your role. Review, approve or return it to purchasing.

See the approval file
FederationFederation: decide together. Share with purpose.

Example conversation

  1. You · at work

    Our partner needs to take part in the decision. What do they see?

  2. HEINI

    Only the approved package for this purpose, with a role and expiry. If the reviewed version changes, its approval is blocked. Raw documents stay outside the package.

Review a shared approval
Company overviewSeveral companies. Visible gaps.

Example conversation

  1. SUSI

    Four sites have supplied their information. One is missing from the overview.

  2. HEINI

    The missing source stays visible. I prepare the shared decision from approved data. An incomplete view is not a reliable group total.

Cross-company permissions and data sharing are agreed for the deployment. This overview is not a promise of complete group financial statements.

Review the group view and completeness
AutomationOne exception need not hide the next step.

Example conversation

  1. You · at work

    What happens when a case does not fit our approved rule?

  2. HEINI

    The exception and its source go to the responsible person. The prepared next step stays reviewable instead of proceeding without a clear decision.

See the workflow and exception
05

Evidence and documents

Connect the right information to the right product.

DPP · product passportThe product passport shows what is missing.

Example conversation

  1. SUSI

    Is the pump’s product passport complete?

  2. HEINI

    Material and origin are evidenced. The repair note for the seal is still missing. Source and responsible role are visible; you assign the gap.

See the passport and missing information
RWA · asset evidenceRWA: connect the asset to its evidence.

Example conversation

  1. You · at work

    Where are the purchase record, provenance and usage rights for this machine?

  2. HEINI

    The evidence chain is connected. The latest record is missing the site transfer. You complete the evidence; its digital representation does not replace legal review.

See ownership evidence
3D manufacturing3D manufacturing: use the approved version.

Example conversation

  1. SUSI

    The order names file v3. The approval is for v4.

  2. HEINI

    Version, material and permission are side by side. Confirm the correct version before the manufacturing job proceeds.

Compare file and manufacturing approval
06

Getting started and running HEINI

Turn possibilities into the right starting point.

HEINI ERPFrom customer request to invoice.

Example conversation

  1. You · at work

    Can the same order connect purchasing, production and accounting?

  2. HEINI

    HEINI ERP is planned from October 2026. Within the agreed scope, configuration, bill of materials and demand stay connected; you confirm material and timing before the next step.

Explore ERP from October
FactoryThe next shift does not start from zero.

Example conversation

  1. You · at work

    Why is this order waiting? The next shift starts shortly.

  2. SUSI

    We connect the order, material and unresolved quality question.

  3. HEINI

    The work state stays visible at handover. Factory is a scoped pilot; a machine action needs the agreed connection and required approval.

Explore Factory and shift handover
Your own AI serverYour own models. A clear data path.

Example conversation

  1. You · at work

    Can our own language and generative AI models run on our premises?

  2. HEINI

    For enterprise customers we offer a dedicated GPU server, exclusively in DACH. Models, data paths and operations are agreed. Local inference does not mean the entire HEINI platform runs locally.

Explore the DACH server offer
Find a specific work area

Good teamwork has clear rules.

Are these independent employees?

HEINI is your AI colleague. SUSI takes requests. Work areas share the same case and follow your roles and approvals. The conversations and work shown here are simplified examples.

What do Predictions and TimesFM do?

For enabled tasks, HEINI can forecast demand, prices or liquidity. Source, data date and uncertainty remain visible. TimesFM requires a provisioned runtime; a fallback calculation is not presented as a TimesFM result. A plan change requires its own approval.

What keeps the work connected?

The Supervisor brings together preparation, responsibilities and contradictions. Federation supports agreed approval packages across company boundaries. Neither expands permissions nor replaces a human decision.

Can we use everything immediately?

We agree tasks, data, connections and approvals for your specific start. HEINI ERP is planned from October 2026. Factory starts as a scoped pilot. The dedicated GPU server is available for enquiry now, with exclusive distribution in DACH.

Your case is next

Which task should be easier tomorrow?

Bring one case. We’ll check the data, approvals and first measurable goal.

Review your own case ↗