HEINI · HEINI in Service
Not left alone after the sale.
The service colleague takes service requests, matches them to the right machine and prepares the maintenance or repair step.
Assess scope, data and required integrations on your own workflow.
- Service
- Assess the scope together
Example workflow
Not left alone after the sale.
The service colleague takes service requests, matches them to the right machine and prepares the maintenance or repair step.
A customer asks about maintenance of a supplied machine.
Nothing has been sent or changed yet.
- ContextAfter-sales, tickets
- ResponsibilityResponsible role and agreed permissions
The version and latest maintenance state need confirmation.
The history and next question are presented together.
Nothing has been sent or changed yet.
What HEINI takes off your desk
What HEINI prepares here
- 01
Task 1
Takes service requests across all channels
- 02
Task 2
Matches them to the machine in stock
- 03
Task 3
Prepares maintenance and repair
Explore the workflow and further possibilities
How the work moves forward
How the work moves forward
The service colleague takes service requests, matches them to the right machine and prepares the maintenance or repair step.
- 01
The request
A customer asks about maintenance of a supplied machine.
- 02
Still to clarify
The version and latest maintenance state need confirmation.
- 03
Prepared
The history and next question are presented together.
What is already included
How the work connects
03HEINI and SUSI in conversation
All work areas, Predictions and supervision at a glance.
Meet the whole team↗
Trust · human decision
Prepared by HEINI. Decided by you.
Assess scope, data and required integrations on your own workflow.
Security facts- Still to clarify
- The version and latest maintenance state need confirmation.
- Prepared
- The history and next question are presented together.
Your business. Your case.
See HEINI in Service.
Assess scope, data and required integrations on your own workflow.
See HEINI on your own case