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HEINI · HEINI in Susi

Takes it. Clarifies. Steers the team.

Susi is the first contact — and the direction behind it. She takes every request, understands what it is about, brings in the right specialist colleagues and hands you a finished verdict to approve.

Assess scope, data and required integrations on your own workflow.

  • Susi
  • Assess the scope together
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Example workflow

Takes it. Clarifies. Steers the team.

Susi is the first contact — and the direction behind it. She takes every request, understands what it is about, brings in the right specialist colleagues and hands you a finished verdict to approve.

HEINI Illustrated example workflow
Illustration · example workflow: One enquiry. A shared context.
Illustration · example workflow: One enquiry. A shared context.
Guided example · example data Connected
The request

An enquiry includes a product request and an unconfirmed date.

Nothing has been sent or changed yet.

What HEINI takes off your desk

What HEINI prepares here

  1. 01

    Task 1

    Takes requests across all channels and classifies them

  2. 02

    Task 2

    Brings in the matching specialist colleagues and summarises their reasoning

  3. 03

    Task 3

    Holds contradictions and puts them to you to resolve

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How the work moves forward

How the work moves forward

Susi is the first contact — and the direction behind it. She takes every request, understands what it is about, brings in the right specialist colleagues and hands you a finished verdict to approve.

  1. 01

    The request

    An enquiry includes a product request and an unconfirmed date.

  2. 02

    Still to clarify

    The delivery promise needs confirmation.

  3. 03

    Prepared

    The request, responsible team and follow-up question are prepared.

What is already included

How the work connects

01HEINI control

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Explore the workflow
02Inbox

Explore this work area and its approvals.

Explore the workflow
03Company memory

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Explore the workflow
04HEINI and SUSI in conversation

All work areas, Predictions and supervision at a glance.

Meet the whole team

Trust · human decision

Prepared by HEINI. Decided by you.

Assess scope, data and required integrations on your own workflow.

Security facts
Prepared product state Review and approve the next step
Still to clarify
The delivery promise needs confirmation.
Prepared
The request, responsible team and follow-up question are prepared.
Nothing has been sent or changed yet.

Your business. Your case.

See HEINI in Susi.

Assess scope, data and required integrations on your own workflow.

See HEINI on your own case