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HEINI · Inbox

No request gets lost.

HEINI turns email, speech, forms and attachments into one answerable case — with customer, intent, deadline and responsible role.

Your team no longer opens five sources to understand one request. It receives context, open question and reply draft in one place.

  • Email & speech
  • Attachments
  • Ownership
  • Reply draft
See the sorted inbox

Product proof · Inbox

The request does not merely arrive. It arrives ready.

HEINI recognises the customer, intent and prior promises, connects the required sources and returns only the open decision.

HEINI Illustrated example workflow
Illustration · example workflow: One enquiry. A shared context.
Illustration · example workflow: One enquiry. A shared context.
Guided example · example data Connected
Incoming · 08:13

Example conversation · customer enquiry and internal preparation

  1. Customer · enquiry

    We need 18 custom gates in anthracite. Please deliver everything together.

  2. SUSI

    I connect the request with the existing customer history.

  3. HEINI

    The reply draft includes product and quantity. The delivery date is still open; your team reviews the question before sending.

What HEINI takes off your desk

What no longer gets stuck in the inbox.

  1. 01

    The request reaches the right person

    HEINI recognises intent and urgency and presents the case to the responsible role.

  2. 02

    The search disappears

    Customer history, product state and prior promises already sit together at intake.

  3. 03

    Only the open question remains

    HEINI prepares the reply and clearly marks what still needs a decision before sending.

Explore the workflow and further possibilities

How the work moves forward

How the work leaves your desk.

HEINI recognises the customer, intent and prior promises, connects the required sources and returns only the open decision.

  1. 01

    Understand the input

    Bergmann asks for 18 custom gates in anthracite — no partial delivery.

  2. 02

    Connect the relevant truth

    Customer record: Request recognised · Product data: Variant verified · Logistics: Date under review

  3. 03

    Expose the exception

    The requested delivery date is not confirmed yet.

  4. 04

    Return a decision

    Reply draft with product, quantity and one follow-up question.

What is already included

Connected from the moment it arrives.

01Email, form and HEINI Bar

Different entrances become the same operational case.

02Attachments and evidence

PDFs, images and drawings stay connected to the message and its source.

03Duplicates and history

Repeated messages enrich the case instead of creating a second work state.

04Role and approval

HEINI prepares; sending and follow-up remain within your approvals.

Trust · human decision

Shorter response time. No blind sending.

HEINI removes search and routing work. Content, edits and sending remain with you.

  • Source visible
  • Open question visible
  • Responsible role
  • Your go-ahead
Security facts
Prepared product state Review and send reply
Open
The requested delivery date is not confirmed yet.
Prepared
Reply draft with product, quantity and one follow-up question.
Nothing has been sent or changed yet.

Your business. Your case.

Bring the request nobody can answer today.

In 30 minutes we show which search HEINI removes and which decision stays with your team.

See HEINI on your own case