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HEINI · Work that moves forward

Google Workspace stays your system. The next step becomes reviewable.

Which data may HEINI use from Google Workspace? Which change needs approval? We assess this on one concrete workflow.

Assess the integration on an example

Assess an integration

Google Workspace stays your system. The next step becomes reviewable.

Which data may HEINI use from Google Workspace? Which change needs approval? We assess this on one concrete workflow.

HEINI Illustrated example workflow
Illustration · example workflow: One enquiry. A shared context.
Illustration · example workflow: One enquiry. A shared context.
Guided example · example data Connected
Incoming · 08:13

A customer enquiry contains an attachment and an open delivery question.

Nothing has been sent or changed yet.

What HEINI takes off your desk

What HEINI takes off your desk

  1. 01

    Google Workspace

    Required data and provenance

  2. 02

    Permission

    Verify read and write permissions separately

  3. 03

    Readback

    Verify the result in the authoritative system

Explore the workflow and further possibilities

How the work moves forward

How the work moves forward

Which data may HEINI use from Google Workspace? Which change needs approval? We assess this on one concrete workflow.

  1. 01

    Incoming · 08:13

    A customer enquiry contains an attachment and an open delivery question.

  2. 02

    Open

    An entry in the integration catalog does not prove an active customer connection. Scope, provider approval and failure handling must be verified before use.

  3. 03

    Prepared

    Message, attachment and owner are connected into a reply draft.

What is already included

What is already included

01Google Workspace

Required data and provenance

02Permission

Verify read and write permissions separately

03Readback

Verify the result in the authoritative system

Trust · human decision

Shorter response time. No blind sending.

HEINI removes search and routing work. Content, edits and sending remain with you.

Security facts
Prepared product state Review and send reply
Open
An entry in the integration catalog does not prove an active customer connection. Scope, provider approval and failure handling must be verified before use.
Prepared
Message, attachment and owner are connected into a reply draft.
Nothing has been sent or changed yet.

Your business. Your case.

Shorter response time. No blind sending.

An entry in the integration catalog does not prove an active customer connection. Scope, provider approval and failure handling must be verified before use.

See HEINI on your own case